Customer support: Zendesk customer support is available 24 hours a day, 5 days a week.Apps: Zendesk has apps available for desktop, iOS, and Android.If you have many agents however, Zendesk pricing works against itself, because pricing is based on the number of agents using the Chat feature. Instead, Zendesk wants you to use all of its products, such as its cornerstone helpdesk. However, Zendesk Chat isn’t what you’ll end up paying for. Free plan and reasonable pricing (for Chat): Zendesk Chat, as a standalone product, is reasonably priced.For more details, see the Features section above. Analytics: Zendesk Chat has comprehensive analytics and they deliver a weekly analytics report to your email.SDK to customize chat window: Although most of the best chatbot builders come with tools that allow you to easily customize your chat widget, Zendesk Chat at least provides an SDK that allows for lots of customization with the help of a developer.Seamless integration with Zendesk products: The most notable Pro for Zendesk Chat is that it integrates with the Zendesk product suite.Zendesk Chat Pros and Cons Pros - Zendesk Chat With the mobile SDK, you can add live chat to your mobile app with the help of a developer. With the web SDK you can build a customized end-user facing chat widget to offer visitors a unique and consistent experience. Zendesk Chat also has a web and mobile SDK. Other chatbot providers that Zendesk’s API works with are Netomi and BotXO. Zendesk Chat actually works with some notable chatbot partners that made our ‘Best AI Chatbots of 2020’ list, such as Ada and Aivo. With the API, you can embed bots into the chat. The API is flexible, so you can adjust your chatbots to your preferences as you grow. Zendesk’s Conversations API lets you add bots to your Zendesk Chat experience. Almost all of the apps you can add-on to your chat are built by Zendesk, and any other integration you may want needs to be built by you and a developer. However, Zendesk Chat has very few integrations. Zendesk Chat can be added to most any CMS including WordPress, Drupal, Joomla, Wix, SquareSpace, Shopify, and Prestashop. Ultimately, when comparing Zendesk Chat to other live chat platforms, unless you’re already using, or planning to use the full suite of Zendesk products, Zendesk Chat is not the product you’re looking for. However, you need to know that you will not just be purchasing Zendesk Chat if that’s the case. None of this is to say that you can’t build an awesome chatbot and very useful set of business tools with Zendesk Chat and other Zendesk products. If you want an actual chatbot, you’ll need a developer to build it using Zendesk’s ‘Conversations API’ and third-party AI-powered chatbot providers. Out of the box, so to say, Zendesk Chat is a live chat widget that you’ll need a human to operate. Unfortunately, with a little knowledge and a calculator, you’ll quickly find that this is one of the most expensive chatbot options out there.įor starters, Zendesk Chat doesn’t come with a chatbot. Now, there a lot of reviews online for Zendesk Chat, and many of them say it’s an affordable product with a reasonable pricing plan. Zendesk Chat was once Zopim, which was a popular chat tool for its time and was acquired rather quickly by Zendesk. Zendesk Chat uses live chat as a communication feature and is an add-on product that’s part of the Zendesk product suite. Zendesk Chat Review - Summary What is Zendesk Chat?
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